Klarna FAQ

Klarna is a Swedish payment service provider. Their role is to manage the entire payment process. Klarna offers simple payment solutions in more than 450,000 online stores, and more than 150 million customers around the world have already used these solutions to manage their payments securely.

The Pay in 3 interest-free installments service is a type of credit that allows you to spread the cost of your purchase over 3 equal instalments. Each instalment is automatically charged to the debit or credit card provided at checkout. The first instalment is charged when the order is confirmed by LOTHAIRE, and the second and third instalments are scheduled 30 and 60 days later respectively. It is also possible to control the payment schedule in the Klarna app.

To use the Pay in 3 installments service without fees, you must be at least 18 years old.
This option is very popular, but it should be noted that it is offered subject to
your financial situation.

Klarna offers a unique service based on a number of factors, such as the
order amount, order history and item availability. If
you are 18 years of age or older, you can improve your chances of enjoying the service
Pay in 3 interest-free installments, indicating your full name and address, and using your
billing address registered as shipping address. All orders
are subject to individual assessment. Thus, having already benefited from the Payer service
in 3 installments without fees does not guarantee that it will be possible to use it for each order. Similarly, if the request is rejected, this does not mean that it will also be rejected for other orders.

If you want to make a purchase with Klarna using the Pay in 3 interest-free instalments service, you will need to provide your mobile phone number, email address, current billing address, name, date and place of birth and a debit or credit card. The phone number is required in case we need to contact you. All communications will be made through your email address. It is very important to provide accurate information, otherwise you may not receive your payment schedule and updates about your order.

Klarna may perform a soft check, which will not affect your credit rating. This check is only visible to you and Klarna; other creditors will not have access to it.

This option is very popular, but it should be noted that it is not systematically offered to everyone. It is automatically generated by algorithms that take into account a number of factors, such as address information, cardholder, order amount, online store, previous order history, and item availability.

Payments associated with the Pay in 3 interest-free instalments service are automatically charged to the debit or credit card provided at checkout. The first payment is charged when the order is confirmed, with the second and third payments scheduled 30 and 60 days later respectively. You can also control the payment schedule in the Klarna app.

Once LOTHAIRE has accepted the cancellation or return, Klarna will cancel all future scheduled payments and refund any amount owed. This will be instantly visible in the Klarna app.

Klarna will automatically attempt to collect the amount due associated with the purchase with the Pay in 3 interest-free instalments at LOTHAIRE service from the debit or credit card provided at checkout. If we are unable to collect the payment at
the scheduled due date, we will automatically try again two days later. If this last attempt is unsuccessful, Klarna will send a statement for the full amount due, with a due date 15 days later. Klarna will notify you when a payment is due two days before attempting to collect it. It is also possible to track the due date in the Klarna app. If you miss a payment due date, you may be subject to late payment fees and be in default of your payment, which may result in you no longer being able to use Klarna services in the future. Klarna may continue to try to collect amounts that are due and owed on later due dates, or charge separately for the total outstanding amount. If you do not pay for your purchases, Klarna may use an external debt collection company. However, this is a last resort. For more information about late payment fees, please visit klarna.com/uk.

Klarna handles payment information securely. No card details are passed to LOTHAIRE or held by this merchant. All transactions take place over secure connections using the latest industry standard security protocols.

Yes. Simply go to the Klarna app to pay in advance.

Once LOTHAIRE has received the (partially or fully) returned order, and you have received the confirmation, Klarna will send you an updated statement with an adjusted payment schedule in case of partial return. In case of full return, we will refund the payments taken and cancel any future scheduled payments. It is also possible to check the status of your order in the Klarna app.

Once the store has registered the cancellation or return request, the refund will be processed within 5 business days.

To use Pay in 30 days, you must be a resident of France, be over 18 years old and have a valid payment card. By "valid payment card", we mean that the card must be in your name and must not have expired. You must also ensure that the card you are using has sufficient funds to cover your payment. Pay in 30 days is a credit solution. We decide whether or not to enter into a credit agreement with you.

With Pay in 30 days, you can pay for your purchases up to 30 days after placing the order, shipping your goods or when the services you purchased become available. We will send you a payment reminder with the details just before the due date. If you want to settle your balance before the 30-day deadline, you can make an advance payment via the Klarna app by paying immediately by card.

If you cancel your purchase, we will cancel the payment due. If you wish to return part of your order, you will only have to pay for the items you wish to keep.

You must make payment for your purchase by the due date communicated to you. If you do not pay on time, you will be in default of payment and may no longer be able to use Klarna's services in the future. In the event of non-payment, Klarna may use an external debt collection agency to collect the amount on our behalf.