Who are we ?
The Lothaire house was founded in Périgueux in 1947.
Today, Lothaire welcomes you in 7 stores in France .
Delivery
We deliver to France, Switzerland, and all countries within the European Union.
Mondial Relay pickup point delivery is available in France, Belgium, Luxembourg, the Netherlands, Germany, Spain, Italy, Portugal, and Poland. In other European Union countries, delivery is provided by Colissimo, either to a pickup point or to your home.
As Switzerland is outside the European Union, your parcel will go through customs upon entry into the country. Import taxes are included in our prices and we pay them for you: you have nothing to pay upon delivery.
Our logistics department processes orders Monday through Friday, 9am to 5pm.
Typically, orders are processed the day after they are placed.
If your order is in a warehouse other than Bordeaux, you will need to allow 24 to 48 hours of additional delivery time.
With Mondial Relay, your order should be delivered between 48 hours and a week.
With Colissimo, your order should be delivered between 48 and 72 hours after dispatch.
- Any order over €200 can benefit from free delivery with the transport method of your choice.
- Mondial Relay is only available for orders less than or equal to €500.
- For an order below €200, the cost of shipping is as follows:
- €5.90 with Mondial Relay
- €7.90 with Colissimo with signature
Yes, and it's free regardless of your order amount. Select the "store pickup" option before checkout, and we will notify you as soon as your order is ready. Pickup is by appointment only.
Order tracking
When your order is shipped, we will send you a tracking number which will allow you to know the progress of your delivery in real time.
If despite our best efforts, you are unable to track your order, do not hesitate to write to us at service.client@lothaire.fr
Managing my order
Everyone can change their mind! That's why we can modify or cancel your order as long as it hasn't been shipped. To do this, simply write to us at service.client@lothaire.fr .
Upon cancellation, we will immediately initiate a full refund of your order.
If you paid for your order in 3 interest-free installments with Alma, we will fully reimburse all installments already paid.
Payment methods
We accept the following payment methods:
Credit card
Alma in 2 or 3 installments without charge
Apple Pay
Paypal
Of course! Just choose the payment method "Alma in 3x without fees". Once the payment is validated, we will ship the item so that you receive it as soon as possible.
Returns
From the moment you receive your order, you have 14 days to change your mind and request a return.
If you are not completely satisfied with your order, you can request a return by logging into your customer area .
Returns are the buyer's responsibility.
All returns must be made in a perfectly packaged package, with tracking and signature to the address:
Lothaire e-shop Customer Service
16 Temple Street
33000 Bordeaux
service.client@lothaire.fr
0556300526
You must retain proof of postage until you have been properly refunded.
Refunds
Upon receipt of your item, and if it is in perfect condition, we will proceed with a full refund .
On lothaire.fr, all purchases can be refunded in full to the original payment method.